FAQ's

WHERE IS JADE BY LA TINK LOCATED? 

JADE BY LA TINK IS BASED IN THE EASTERN SUBURBS OF MELBOURNE

HOW LONG DOES IT TAKE TO RECIEVE MY ORDER(S)?

PLEASE ALLOW 3-7 BUSINESS DAYS TO RECEIVE YOUR ORDER

AM I ABLE TO PICK UP MY ORDER(S)?

AS WE ARE AN ONLINE STORE, YOU ARE UNABLE TO PICK UP YOUR ORDERS FROM OUR FACTORY.

DO I HAVE TO PAY FOR POSTAGE?

ORDERS WITHIN AUSTRALIA ARE SUBJECT TO A $5.00AUD POSTAGE AND HANDLING FEE. INTERNATIONAL ORDERS ARE SUBJECT TO A $10.00AUD POSTAGE AND HANDLING FEE.

ORDERS OF A LARGE QUANTITY (5 ITEMS OR MORE) MAY HAVE ADDITIONAL POSTAGE COSTS.

RETURN POLICY

IN ADDITION TO YOUR STATUTORY RIGHTS, WE OFFER A CHANGE OF MIND RETURNS POLICY WHERE THE FOLLOWING CONDITIONS ARE MET: THE ITEM MUST BE UNUSED, IN THE ORIGINAL PACKAGING. ALL RETURNS MUST BE MADE WITHIN 21 DAYS OF ORDER DATE. REFUND WILL EXCLUDE ANY POSTAGE COSTS. JADE BY LA TINK OFFERS A FULL REFUND FOR ANY FAULTY PRODUCTS. FOR FURTHER INQUIRIES REGARDING RETURNS, PLEASE CONTACT INFOR@LATINK.COM.AU

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